Ensuring Your Safety with Every Product
We Monitor Our Products After You Buy Them.
Most brands consider their responsibility complete once a product is sold. We do not. At Truva Naturals, post-sale safety monitoring is not a regulatory checkbox — it is a core part of how we operate.
What pharmacovigilance means
Safety does not end at the point of sale.
Pharmacovigilance is the ongoing scientific monitoring of a product’s safety profile after it has been released to market. For pharmaceutical and herbal supplement products, it is a formal discipline — one that NAFDAC mandates for all registered products sold in the Nigerian market.
In practice it means this: after a Truva Naturals product reaches you, we continue to track how it is performing. We collect feedback from customers and healthcare professionals. We review any reported reactions or unexpected effects. We analyse patterns across reports. And where the data points to an issue — however minor — we investigate, document and act.
This is the standard we hold ourselves to. Not because it is required. Because it is right.
How we do it
Report. Review. Improve.
Every concern raised about a Truva Naturals product goes through a defined three-stage process — no report is dismissed, minimised or ignored.
Report Any adverse reaction or unexpected effect can be reported directly to our team via email. Every report is logged immediately with a unique reference number. The customer or healthcare professional who reported is acknowledged within 48 hours.
Review Every report is reviewed by our clinical team, which includes our formulation pharmacists and product safety consultants. The review assesses the nature and severity of the reported reaction, whether it is consistent with the product’s known ingredient profile, whether other reports of a similar nature have been received and whether any change to the formulation, dosage guidance or product labelling is warranted.
Improve Where a review identifies a credible safety signal — even a minor one — we act. This may mean updating the product’s usage guidance, adjusting the caution notices on the label, refining the formulation or in serious cases suspending a product from sale until the matter is resolved. Every action taken is documented and, where required by NAFDAC, reported to the regulatory authority.
What we monitor
Five areas we watch continuously.
Product safety Ongoing review of each product’s safety profile against our formulation records and the published literature on each active ingredient.
Adverse event reports All customer and healthcare professional reports of unexpected reactions, side effects or product interactions — logged, reviewed and responded to within 48 hours.
Ingredient monitoring Continuous tracking of new research on the herbs and botanicals in our formulations. If new evidence emerges that changes the safety profile of any ingredient we use, we respond immediately.
Batch quality Post-release monitoring of specific production batches. If a pattern of concerns traces back to a particular batch, the entire batch is recalled and investigated.
Regulatory compliance All pharmacovigilance activity is conducted in alignment with NAFDAC’s post-market surveillance requirements for registered herbal supplement products.
Experienced something unexpected?
Please report it. Your report helps protect you and every other customer.
If you have experienced an unexpected reaction while using any Truva Naturals product — whether mild, moderate or severe — we want to hear from you immediately. No reaction is too minor to report. The more information we have, the better we can protect the people who use our products.
Your report will be treated with full confidentiality. You will receive a response within 48 hours of submission. If your concern requires urgent attention, please contact us directly via WhatsApp and we will respond immediately.
What to include in your report:
- Your name and contact number
- The product name and batch number (printed on the packaging)
- A description of what you experienced and when it started
- How long you had been using the product before the reaction occurred
- Any other supplements or medications you were taking at the same time
- Whether you sought or received medical attention